St Luke’s at Turnchapel

Who do we care for?

Our specialist unit is based at our head office in Turnchapel. The unit has 12 patient beds, across single and multiple bedded rooms, with most looking out onto the beautiful surroundings of Plymouth Sound.

The vast majority of patients with whom St Luke’s is involved will never need to come into the specialist unit, as they are able to be well cared for at home, wherever that may be.  The beds are intended for patients with complex needs that are proving difficult to manage in other settings, and most of these patients are already known to St Luke’s through contact with our other services.

We take referrals from healthcare professionals and prioritise these on the patient’s need for symptom control, psychosocial support or terminal care.

We are not a long stay unit, and once we have satisfactorily addressed symptoms or other issues we will aim to discharge a patient back home, provided their condition is stable and they are not here for terminal care.  Sometimes, if discharge home is not possible, we may have to discuss discharge to a nursing home.

Covid-19 Updates

Due to the current COVID-19 situation, we have to had review visiting arrangements for patients at our specialist unit to ensure we continue to look after them in the safest possible way and protect our staff.

We recognise that these adjustments are difficult news for friends and family at what is already an exceptionally challenging time, but our priority must remain protecting our vulnerable patients and our staff who are vital to ensuring our service continues throughout the pandemic.

Visiting is between 2.30 and 5.30pm daily and each patient can receive 2 visitors per day including up to 1 child, who is welcome to stay for the duration of visiting hours. If you plan to visit, please make other relatives and friends aware to avoid anyone being turned away.

All visitors must test negative for COVID-19 before visiting their loved one on the ward. We would encourage that visitor testing takes place at home prior to their visit. Please ask if you require additional free test kits. For those that are unable to test at home, we are carrying out rapid testing on site between 2 and 3pm daily. Please note it will take 30 minutes for you to receive your test result, and you will be asked wait outside the building/in your car. After receiving your result, you will be shown onto the unit if it is negative.

While in the building, please adhere to all the safety guidelines in place.

  • Maintaining a 2-metre distance from others where possible
  • Wearing a surgical mask (provided by St Luke’s)
  • In some instances, you may be asked to wear additional personal protective equipment (PPE)

Additional visiting will be considered when a patient is in the final hours of his or her life (our nurses/doctors will suggest this when the time is right).

Thank you for adhering to this guidance to protect our patients and the vital service we provide for them.

We understand the importance of being able to see loved ones while staying in our specialist unit at Turnchapel. We are therefore continually reviewing our visiting arrangements as the situation changes with COVID-19, to ensure we can be as flexible as possible while ensuring safety remains a top priority

Children will now be permitted to visit if this is agreed in advance by negotiation with the nurse in charge each day. We will ask children under 11 (or their parent/guardian) some screening questions regarding COVID-19 and will take their temperature prior to entering the unit. Children over 11 will be asked to test or provide evidence of a negative test result on arrival, and wear a mask while in the building. We do ask that only one child at a time comes to visit, and visits will be limited to one hour.

If you would like a child to visit someone staying on the specialist unit please contact us on 01752 401172 and ask to speak with the nurse in charge.

There are no other changes to our visiting arrangements at present, but we will continue to monitor this as the situation changes.

What can you expect?

We aim to make a patient’s stay at Turnchapel as relaxed and comfortable as possible. All beds have their own television and access to a telephone to take calls at the bedside. There is WiFi access throughout the building, and also some PC terminals in one of the lounges.

We welcome family, friends and children to come and visit. We have an on site coffee shop and children’s play room as well as a number of peaceful patient and family rooms that can be used during visits.

A doctor is on-call for the unit at all times. We have limited resuscitation facilities, and no on-site X-Ray or other investigation facilities, but we can send patients for investigation at Derriford Hospital.

If you are a healthcare professional then please view our Information Hub for information on referrals and admissions.

Experience St Luke's at Turnchapel with our online virtual tour